Shipping & Returns
 

Shipping Policy

Processing and Handling:

  • All orders are typically processed within 1-2 business days after payment confirmation.

  • Please allow additional processing time during peak holiday seasons.


Shipping Methods:

  • We offer several shipping options to suit your needs. Shipping costs and estimated delivery times are provided at checkout.

  • Strange Gent Candles ships only within the United States. 


Shipping Confirmation:

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor the delivery status of your package.


Free Shipping: (If applicable)

  • Orders that qualify for free shipping will be clearly indicated at checkout. Please review the terms and conditions associated with free shipping offers.

Return Policy

At Strange Gent Candles, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy below:

Return Process:

Contact Us: To initiate a return, please reach out to our customer support team through our CONTACT PAGE. In your message, provide your name and order number, along with the reason for your return.

Return Authorization:

Our customer support team will review your request and provide you with return authorization and instructions, including the return address.

Packaging:

Ensure the item is securely packed in its original packaging, or in a similar protective manner to prevent damage during return transit.

Return Shipping:

The customer is responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds and Exchanges:

Refunds will be processed within 3-5 business days after we receive and inspect the returned merchandise. The refund will be issued to the original payment method.

If you prefer an exchange, please let us know when you initiate the return, and we will assist you in selecting a suitable replacement item.

Damaged or Defective Items:

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs.


We appreciate your trust in Strange Gent Candles, and we strive to provide you with the best shopping experience possible. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing Strange Gent Candles!